Frequently Asked Questions
At Ever Festco, we specialise in festive and seasonal collections designed to bring joy to your celebrations. From Christmas decorations and DIY craft kits to creative gift boxes and seasonal accessories, we make it easy to find everything you need for special occasions.
All orders are packed with care in Australia and shipped through trusted local courier partners to ensure your items arrive safely and on time.
Most orders are processed within 1–2 business days. Delivery times vary depending on your location within Australia:
Metro areas: 3–5 business days
Regional areas: 5–8 business days
Remote areas: May take slightly longer
During busy festive seasons, please allow for extra time.
Yes, we accept returns within 14 days of delivery as long as the item is unused, in its original condition, and with packaging intact. Once we receive the return, you can choose a refund or store credit.
We want every order to be perfect. If your item arrives damaged, faulty, or not what you ordered, please contact us at official.everfestco@gmail.com within 7 days of delivery. We’ll arrange a replacement or refund at no extra cost to you.
Currently, we ship across Australia only. However, we are working on expanding our services to selected international markets in the near future.
Yes! Our DIY craft kits are designed for all levels. Each kit includes clear instructions, making it easy for beginners and enjoyable for experienced crafters too.
Popular festive products may sell out quickly, especially during holiday seasons. We do our best to restock, but availability can depend on seasonal demand. We recommend subscribing to our newsletter for updates on restocks and new arrivals.
Once your order has been dispatched, you’ll receive a tracking link via email or SMS. You can follow your delivery in real time until it reaches your doorstep.
We’re always happy to help! You can reach us at:
📧 official.everfestco@gmail.com
📞 0493692889