Return & Refund Policy – Ever Festco

At Ever Festco, we want you to shop with complete confidence. Our priority is your satisfaction, and we strive to ensure every order meets your expectations. If for any reason you are not happy with your purchase, our return policy makes it simple and fair.

Eligibility for Returns

• Items may be returned within 30 days of delivery.

• Products must be unused, in their original condition, and with all packaging intact.

• Proof of purchase (such as your order confirmation) is required to process a return.

Refunds

• Once we receive and inspect your return, we will notify you of the status.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., incorrect or faulty item).

Exchanges

• We currently do not offer direct exchanges.

• If you wish to replace an item, please initiate a return and place a new order.

Non-Returnable Items

For hygiene, safety, or clearance reasons, certain items may not be eligible for return. These will be clearly stated at checkout or on the product listing.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We’ll arrange a replacement or full refund at no extra cost to you.

How to Initiate a Return

To start a return, please contact our team with your order details:

📧 Email: official.everfestco@gmail.com
📞 Phone: 0493 692 889

Our customer care team will provide instructions and a return address.

Consumer Rights in Australia

This policy is in addition to your rights under the Australian Consumer Law (ACL). You are entitled to a replacement, repair, or refund if goods are faulty, not as described, or do not meet consumer guarantees.